Lisa Brochu recently wrote an excellent post about how effective communication between client and contractor can prevent confusion over changes to project deliverables. Her suggestion is attaching a grid system to the project contract to track approvals and requested changes.

We could not agree more with Lisa on this one. We keep clients updated with many informal reviews throughout the process so that hopefully they won’t want us to change much on the final deliverable. However, with every project deliverable (such as a design book) we submit to our clients for formal review, we include our own sign-off form which is very similar to the grid system Lisa recommends. We list each component of the deliverable and ask the client to approve it as is, not approve it, or approve it with listed changes.

Posted by: Katie