| |
TSI Five Year Warranty
We bring you this offering for many reasons. First, clients have been hesitant
to call if they have a concern or question about an exhibit we
installed years ago. We want this warranty to encourage clients
to call us no matter how long it has been since we installed or
shipped their exhibit. Second, our exhibits are built to last.
If there is a problem related to workmanship or materials we want
to correct it. Third, given that all exhibits are custom-made,
each is inherently unique. Although we test our exhibits prior
to installation, unexpected use patterms may arise. Finally, the
most important reason for this guarantee, is the peace of mind
it grants our clients |
| |
More Information
What our Warranty Covers
• Taylor Studios warrants to the original purchaser that any Taylor
Studios product shall be free from defects in material and workmanship
for a period of five years after installation or shipping.
• If your product functions unacceptably, cracks, leaks, fades, swings
inappropriately, moves incorrectly, rolls around improperly, becomes
bumpy with age, stops moving when it shouldn't, is foggy when it
should be clear, begins to shed, paint changes color under normal
conditions, etc., we will correct it at no charge.
What our Warranty Does Not Cover
• Audio/Video Equipment - we will provide the manufacturer’s warranty
to you.
• Abuse and modification - if the exhibit was not used for its intended
use, if it was abused (e.g. hit with a hammer, set in direct sunlight
when directed otherwise, liquid poured onto it, etc.) or if it
has been modified extensively, the damage will not be covered by
our warranty.
• Damage by natural disaster – our exhibits did hold up
during a hurricane at Dauphin Island during the installation. Nevertheless,
we do not build all of our exhibits to withstand a hurricane.
• Neglect - if you do not perform proper maintenance as described
in the maintenance manual, resulting damage will not be covered.
• Subcontractor work - if warranties are provided by our subcontractors
or vendors, our warranty may not apply. For example, most HPL vendors
offer their own warranties. |
